How iSmile Dental gives missed callers an immediate Croatian-language answer on its existing reception line.
Based in Split, iSmile Dental is Croatia's most state-of-the-art equipped dental clinic. With 17 doctors and one reception desk, it needed reliable cover for missed calls. Kingstone built a Croatian-speaking AI voice agent that records the context reception needs for a callback.
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iSMILEEsthetic dentistry & orthodontia- Client
- iSmile Dental
- Location
- Split, Croatia
- Industry
- Healthcare / dental
- Channel
- Inbound voice (missed-call coverage)
From the client
“We're a busy clinic with 17 doctors and one reception desk. Every call we used to miss just rang out to nothing. Now it's picked up in Croatian right away, and reception gets a name and a reason instead of an unexplained missed call.”
The challenge
iSmile Dental is a busy dental practice in Split with 17 doctors and one reception desk. Calls can be missed between patients, over lunch, or after hours. When that happens, a prospective or existing patient may simply call the clinic down the street instead.
The solution
Kingstone built a Croatian-speaking AI voice agent for the clinic's existing number. When reception cannot answer, the agent asks what the caller needs and records their name, reason for calling, and callback number. Reception can then follow up with context rather than a missed-call notification alone.
The agent takes a message and nothing more. It does not book appointments, and it gives no clinical advice: if a caller asks what to take for the pain or how serious something sounds, it says it cannot answer that, notes the message, and confirms the clinic will call back. Severe pain, swelling, and injury are flagged urgent without the agent commenting on the condition.
Built for a busy clinic, not a call centre
With 17 doctors and one reception desk, coverage had to fit around appointments, treatment, lunch, and after-hours calls. The agent needed to keep the existing number, speak Croatian, capture the right callback context, and make urgent situations visible to reception without asking the team to learn a second system.
How the deployment works
What happens when reception cannot answer
A missed call becomes a useful handoff instead of a blank entry in the call log.
The patient calls the clinic's existing reception number.
Calls routed to missed-call coverage are answered without advertising a second number.
The agent records the caller's name, reason for calling, and callback number.
Reception receives the captured context; urgent calls are surfaced for human attention.
iSmile Dental also received a dedicated dashboard to review call activity, follow-ups, deployment notes, and the metrics the team tracks.
The results
Figures below are from the first 90 days of live coverage. “Eligible” means calls routed into the missed-call coverage flow.
Calls that used to die unanswered now reach a Croatian-speaking agent on the clinic line.
Evenings, weekends, and lunch breaks in the first 90 days of live coverage.
No more unexplained missed-call entries in the log.
See how this workflow could fit your operation.
Book a working session to map missed-call coverage around your existing number and team.
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